Refund policy

If you're not completely satisfied with your purchase, we're here to help.

 

Returns

We have a 15-day return policy, which means we must receive your items no later than 15 days after delivery to be considered for a refund. Please note that sale or discounted items are final sale.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, with all original tags attached, and with its original packaging.

To start a return, you can contact us at support@bookloversboutique.com.

If your return is accepted, we'll provide you with return instructions as well as a prepaid return label.

Items sent back to us without first requesting a return will not be accepted. Returns received after 15 days of delivery will not be accepted.

Refunds for returns will be processed within 2-3 business days. Please note, shipping fees are non-refundable. Return shipping fees will be deducted from your refund.

Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Exchanges are not accepted. Please request a return. Once your return is received and processed, a refund (less the original shipping costs and return shipping costs) will be processed. You will need to place a new order for your preferred item.

 

Cancellations

You can cancel an order within 5 hours after it is placed. However, once your item is shipped, you cannot cancel your order.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 3 business days, less the shipping fee paid upon purchase and less the return shipping fee. Please remember it can take some time for your bank or credit card company to process and post the refund back to your account. If more than 10 business days have passed since we've approved your return, please contact us at support@bookloversboutique.com.

Please contact us at support@bookloversboutique.com if you have any questions or concerns.